Keeping COVID-19 Secure
Last updated 10th September 2020.
The Courthouse is now open!
Opening hours are 10am - 3pm, Tuesday - Saturday until further notice.
Due to an exceptional demand for tradespeople, and issues with supply chains, unfortunately our redevelopment transformation is not yet complete. We are looking forward to completing our work over the coming months, at minimal disruption to visitors to the building.
COVID-19 UPDATE 10/9/20:
Great news! All Rural Arts’ activities are able to continue as planned.
In line with Government guidance for COVID-19 Secure venues, the new law (from Monday 14th September) does not reduce the overall capacity of our workshops, performances, screenings or café.
We welcome bookings for all of our activities from individuals and groups of six or less.
You and your party will be kept at least one metre away from other people attending the activity at all times.
The safety of our staff and customers is paramount. Our multiple sanitising stations, Perspex partitions and one-way systems are just some of the ways we’re able to provide safe, in-person creativity, both at The Courthouse and across North Yorkshire.
If you are visiting Rural Arts, please read our COVID-19 Secure Guidelines for Visitors, or click the image below to download a PDF.
Visitors should also review and adhere to any specific local or regional guidance issued by Government.
Your safety during your visit to The Courthouse is our priority.
We’ve made significant changes to ensure you feel confident throughout your visit. Some of the measures will make your experience different to previous visits, and we’re grateful for your understanding while these have to remain in place.
This guidance lays out the ways we’re working to protect you across different spaces and activities around The Courthouse. Before we start, there are some key guidelines you should observe throughout your visit:
- DO NOT enter The Courthouse if you or anyone in your household is currently or has suffered from Coronavirus symptoms in the last 10 days, or have been told to self-isolate by NHS Test and Trace
- Maintain social distancing (1m+)
- Wear a face-covering, unless seated in our café, under 11 or exempt
- Follow the one-way systems and other signage around the building
- Sanitise your hands using our automatic dispensers
- Wash your hands more frequently, for at least 20 seconds
- Follow advice given by our staff, and let us know any concerns
With us for a while? Audiences and workshop participants can donate to use one of our quarantined, CE-certified Face Shields to make them more comfortable during their visit!
The following information may also help you plan your trip to The Courthouse:
- We’ve temporarily reduced our public opening hours to Tuesday – Saturday, 10am – 3pm. We’ll review and extend this when we can!
- We’re taking part in the Government’s Eat Out to Help Out scheme. Get 50% off all café food and drink on Tuesdays and Wednesdays in August!
- We have no customer parking, except for those with Blue Badges, who must reserve their space in advance. Information on local car parks is available here.
- Our transformational refurbishment works are still ongoing. We’re sorry if you hear any crash, bangs or wallops!
Since Monday 23rd March 2020, Rural Arts has run RADISH - Rural Arts Daily Inspiration while Staying at Home. And on Wednesday 6th May, we launched our #RADISH Resource Pack - beautiful, hand-drawn art activities available for download on a 'Pay What You Can' basis.
Frequently Asked Questions
Last updated: 15th July 2020
Please accept our aplogies if you have not heard from us directly - our small team is largely furloughed and we had to postpone over 200 events so some individual bookers may have been ommitted from our communications by accident.
1. I have booked an event, performance or workshop via the Rural Arts' website, over the phone or in The Courthouse
We have rescheduled as many activities as we can to recommence on or after Tuesday 11th August.
All activities that can be rescheduled have been. If you have not heard from us, please contact firstname.lastname@example.org
We have developed the below process for customers to follow:
- If your activity/ies can be rescheduled…
- We will transfer your booking(s) over to this/these new dates.
- If this/these date(s) do not work for you, then we are happy to transfer the outstanding value as credit against Rural Arts activity (workshops, performances, screenings, café, shop etc.)
- If this is not feasible for you, you may request a refund.
- If your activity/ies cannot be rescheduled,
- You will be able to transfer the outstanding value as credit against any other Rural Arts activity (workshops, performances, screenings, café, shop etc.)
- If this is not feasible for you, you may request a refund.
As a small charity who anticipates significant financial turbulence over the coming period, we would ask that you allow us to transfer your booking, or give you credit, rather than requesting a refund, as this may de-stabilise us further.
If you are in a position to do so, you may wish to consider donating your booking to Rural Arts. Such donations are eligible for Gift Aid and could be worth 25% more to Rural Arts at no additional cost to you!
2. My event/activity has been cancelled - what do I do?
A full list of cancelled activities can be found here. We're very sorry that we haven't been able to reschedule all of our activities. There are four ways you can move forward:
1. Transfer to other Rural Arts' activity
Use the value of your booking towards another Rural Arts’ activity. Our new season launches 17th July 2020!
Once you’ve seen our full season of activities (15th July), email email@example.com with the name of the activity you wish to transfer the value of your previous booking/s towards
2. Keep as credit
We’ll generate a voucher for you to use on any Rural Arts’ activity, or in our café and shop, or to give as a gift!
Email firstname.lastname@example.org with the details of your booking/s to arrange for a voucher to be created for you.
3. Donate to Rural Arts
Rural Arts is a small charity and faces unprecented difficulty. If you are able, you can donate the value of your booking to Rural Arts.
Email email@example.com with the details of the booking that you wish to convert into a donation. It could be worth 25% more to Rural Arts at no cost to you if you’re a UK Tax Payer.
4. Request a refund
If none of Options 1 – 4 are viable for you, you may request a refund. Email firstname.lastname@example.org with details of your booking
Multiple requests for refunds may destabilise Rural Arts further, so we are grateful of your generosity and patience during this time.
3. I have booked a ticket to a performance in a village hall via a local promoter
We are advising Promoters to refund these tickets rather than holding the funds themselves. Please contact the Promoter directly.
4. I attend a group like FUSE, Heart and Craft, ATI or Monday Makers
4 of the 5 FUSE groups have commenced digital sessions. Please contact email@example.com for more information.
Heart & Craft attendees can receive a free fortnightly craft box, and we are curating an exhibition of the last year's work. Please contact firstname.lastname@example.org for more information.
We currently do not have any active ATI or Monday Makers sessions. Please contact email@example.com if you would like to be informed when sessions re-start.
5. I want to book a performance for my village hall
We are currently assessing when is a viable time to recommence programming performances. We will be in touch as soon as we know more.
6. I come to the cafe or your shop
Thank you so much for supporting our work as a charity through your visits to the building! The Courthouse will be closed until Monday 3rd August. We may have to reduce the capacity of our spaces or change how we serve you, depending on Government guidance. We look forward to seeing you again soon, and thank you in advance for your understanding.
7. We had a meeting room booked
Please contact firstname.lastname@example.org to discuss options.
8. I want to speak to someone
We understand this is a difficult and worrying time. It is unprecented in our almost thirty year history, and we want to support our customers and service users as much as we can. Current UK Government advice is to work from home where possible, so the Rural Arts' office telephone number will not be staffed until further notice. Please contact the staff you require using the email addresses on our Meet The Team page here.
9. How can I support Rural Arts?
Thank you so much of thinking of us during this difficult time.
Despite being a small charity, we hope to big a big impact on the communities we work with. Postponing our activities will have a significant and negative impact on our finances over months if not years. There are three main ways you can support us:
- Turn your current booking into a donation - Just let us know you'd like to do this and we will take care of the rest. If you're a UK taxpayer, your donation value will increase by 25%! Please contact email@example.com if you would like to discuss this
- Buy a Gift Voucher for use against future Rural Arts' activity - Our Gift Vouchers can be used on absolutely anything we do - from food in the cafe to a workshop for you or a loved one! Any Gift Vouchers purchased during our closure will be valid in perpetuity, meaning you've got as long as you need to use it
- Make a donation - Simple and direct, helping us to protect Rural Arts for the future
Please do consider supporting other local small businesses and charities at this time. They are vulnerable to rapid change but are so vital to making our communities vibrant and strong.
Full government advice around the virus can be found at https://www.gov.uk/coronavirus