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Keeping COVID-19 Secure

Last updated 11th November 2020.

All in person Rural Arts' activities Thursday 5th November - Wednesday 2nd December 2020 suspended in response to new national lockdown.

Our cafe and shop are currently closed. We will be contacting customers with bookings as soon as possible with an update.

We are grateful for your patience while we work out our next steps, which may include moving some activity online, tentatively rescheduling some for the period 3rd - 18th December, and rescheduling others for early 2021. Rescheduled dates are listed in the FAQ below.

For any enquiries, please email us on admin@ruralarts.org.

As a small charity who anticipates significant financial turbulence over the coming period, we would ask that – should we be unable to reschedule your activity in a way that suits you – you allow us to transfer your booking to a future activity, or provide you with credit against any future activity, rather than requesting a refund, as this may de-stabilise us further. 

KEEP CONNECTED AND CREATIVE DURING LOCKDOWN PART 2 WITH OUR NEW PROJECT, NORTH YORKSHIRE TOGETHER.


 

Video guide to visiting The Courthouse:

 

If you are visiting Rural Arts, please read our COVID-19 Secure Guidelines for Visitors, or click the image below to download a PDF.

Visitors should also review and adhere to any specific local or regional guidance issued by Government.

Your Visit to The Courthouse (currently closed)

Your safety during your visit to The Courthouse is our priority.

We’ve made significant changes to ensure you feel confident throughout your visit. Some of the measures will make your experience different to previous visits, and we’re grateful for your understanding while these have to remain in place.

This guidance lays out the ways we’re working to protect you across different spaces and activities around The Courthouse. Before we start, there are some key guidelines you should observe throughout your visit:

  • DO NOT enter The Courthouse if you or anyone in your household is currently or has suffered from Coronavirus symptoms in the last 10 days, or have been told to self-isolate by NHS Test and Trace
  • Maintain social distancing (1m+)
  • Wear a face-covering, unless seated in our café, under 11 or exempt
  • Follow the one-way systems and other signage around the building
  • Sanitise your hands using our automatic dispensers
  • Wash your hands more frequently, for at least 20 seconds
  • Follow advice given by our staff, and let us know any concerns

With us for a while? Audiences and workshop participants can donate to use one of our quarantined, CE-certified Face Shields to make them more comfortable during their visit!

The following information may also help you plan your trip to The Courthouse:

  • We have no customer parking, except for those with Blue Badges, who must reserve their space in advance. Information on local car parks is available here.
  • Our transformational refurbishment works are still ongoing. We’re sorry if you hear any crash, bangs or wallops!

 

Frequently Asked Questions

Last updated: 11th November 2020

Please accept our apologies if you have not heard from us directly - our small team is largely furloughed and we had to postpone over 200 events so some individual bookers may have been omitted from our communications by accident.

1. Can I visit The Courthouse?

No. Due to recent lockdown restrictions, all of our activities at the Courthouse are currently suspended, including our cafe and shop, until Thursday 3rd December. We will announce when we re-open on our website, social media and e-newsletter.

2. I have booked an event, performance or workshop that was due to happen between Thursday 5th November and Wednesday 2nd December - what do I do?

We will be in touch with customers who have booked an activity that was due to happen in this period. If you have not heard from us, please contact namita@ruralarts.org

If you’re unable to attend the rescheduled date for your event or activity, we’re happy to transfer the value of your booking as credit against any other Rural Arts’ activity (workshops, performances, screenings, café, shop etc.), or as a gift voucher for a loved one. If you are in a position to do so, you may wish to consider donating your booking to Rural Arts. Such donations are eligible for Gift Aid and could be worth 25% more to Rural Arts at no additional cost to you! 

As a small charity who anticipates significant financial turbulence over the coming period, we would ask that you allow us to transfer your booking, or give you credit, rather than requesting a refund, as this may de-stabilise us further.

Activities will be rescheduled to the following dates:

Activity

Original Date

Rescheduled Date

Willow Weaving Hare

Friday 6th November

Thursday 11th February, 10am-4pm

iPad Using your camera

Saturday 7th November

Saturday 9th January 2021, 2-4pm

Taste Of Gingerbread House

Wednesday 11th November

Wednesday 9th December, 1.30-4.30pm

Olivia Mulligan - Poetry performance

Friday 13th November

Friday 22nd January 2021, 7.30pm

Poetry workshop with Olivia Mulligan

Saturday 14th November

Saturday 23rd January 2021, 10am-12pm

Taste of Felted Robins

Wednesday 18th November

Tuesday 8th December, 10.30am-12.30pm

Leonardo: The Works

Friday 20th November

Wednesday 9th December, 7.30pm

Taste Of Christmas Cards

Wednesday 25th November

Thursday 3rd December, 10.30am-12.30pm

Willow Weaving Deer

Friday 27th November

Wednesday 24th February, 10am-4pm

Hand-painted Baubles

Wednesday 2nd December

Thursday 3rd December, 1.30-3.30pm

3. I have booked an event, performance or workshop via the Rural Arts' website, over the phone or in The Courthouse that was due to happen before August 2020.

After the first lockdown, we rescheduled as many activities as we can to recommence after Tuesday 11th August.

All activities that can be rescheduled have been. If you have not heard from us, please contact namita@ruralarts.org 

We have developed the below process for customers to follow:

  • If your activity/ies can be rescheduled…
    • We will transfer your booking(s) over to this/these new dates.
      • If this/these date(s) do not work for you, then we are happy to transfer the outstanding value as credit against Rural Arts activity (workshops, performances, screenings, café, shop etc.)
        • If this is not feasible for you, you may request a refund. 
  • If your activity/ies cannot be rescheduled, 
    • You will be able to transfer the outstanding value as credit against any other Rural Arts activity (workshops, performances, screenings, café, shop etc.)
      • If this is not feasible for you, you may request a refund. 

As a small charity who anticipates significant financial turbulence over the coming period, we would ask that you allow us to transfer your booking, or give you credit, rather than requesting a refund, as this may de-stabilise us further.

If you are in a position to do so, you may wish to consider donating your booking to Rural Arts. Such donations are eligible for Gift Aid and could be worth 25% more to Rural Arts at no additional cost to you!

4. My event/activity that was due to happen before August 2020 has been cancelled - what do I do?

A full list of cancelled activities can be found here. We're very sorry that we haven't been able to reschedule all of our activities. There are four ways you can move forward:

1. Transfer to other Rural Arts' activity

Use the value of your booking towards another Rural Arts’ activity. Our latest listings can be found in the menu under 'Workshops' and 'Performances' or in our current programme.

Once you’ve seen our full season of activities, email namita@ruralarts.org with the name of the activity you wish to transfer the value of your previous booking/s towards

2. Keep as credit

We’ll generate a voucher for you to use on any Rural Arts’ activity, or in our café and shop, or to give as a gift!

Email namita@ruralarts.org with the details of your booking/s to arrange for a voucher to be created for you.

3. Donate to Rural Arts

Rural Arts is a small charity and faces unprecented difficulty. If you are able, you can donate the value of your booking to Rural Arts. 

Email max@ruralarts.org with the details of the booking that you wish to convert into a donation. It could be worth 25% more to Rural Arts at no cost to you if you’re a UK Tax Payer.

4. Request a refund

If none of Options 1 – 4 are viable for you, you may request a refund. Email namita@ruralarts.org with details of your booking

Multiple requests for refunds may destabilise Rural Arts further, so we are grateful of your generosity and patience during this time.

5. I have booked a ticket to a performance in a village hall via a local promoter

We are advising Promoters to refund these tickets rather than holding the funds themselves. Please contact the Promoter directly.  

6. I attend a group like FUSE, Heart and Craft, ATI or Monday Makers

4 of the 5 FUSE groups have commenced digital sessions. Please contact eve@ruralarts.org for more information.

Heart & Craft sessions are currently suspended. Please contact sorcha@ruralarts.org for more information.

Monday Makers sessions are currently suspended. Please contact jayne@ruralarts.org if you would like to be informed about them.

7. I want to book a performance for my village hall

We are currently assessing when is a viable time to recommence programming performances. We will be in touch as soon as we know more.

8. I come to the cafe or your shop

Thank you so much for supporting our work as a charity through your visits to the building! We are currently closed, but will make an announcement once we re-open.

9. We had a meeting room booked

Please contact angelaholt@ruralarts.org to discuss options.

10. I want to speak to someone

We understand this is a difficult and worrying time. It is unprecedented in our almost thirty year history, and we want to support our customers and service users as much as we can. Current UK Government advice is to work from home where possible, so you may have to leave a voicemail on the Rural Arts' office phone. We encourage you to contact the staff you require using the email addresses on our Meet The Team page here.

11. How can I support Rural Arts?

Thank you so much of thinking of us during this difficult time.

Despite being a small charity, we hope to big a big impact on the communities we work with. Postponing our activities will have a significant and negative impact on our finances over months if not years. There are three main ways you can support us: 

  1. Turn your current booking into a donation - Just let us know you'd like to do this and we will take care of the rest. If you're a UK taxpayer, your donation value will increase by 25%! Please contact max@ruralarts.org if you would like to discuss this
  2. Buy a Gift Voucher for use against future Rural Arts' activity - Our Gift Vouchers can be used on absolutely anything we do - from food in the cafe to a workshop for you or a loved one! Any Gift Vouchers purchased during our closure will be valid in perpetuity, meaning you've got as long as you need to use it
  3. Make a donation - Simple and direct, helping us to protect Rural Arts for the future

Please do consider supporting other local small businesses and charities at this time. They are vulnerable to rapid change but are so vital to making our communities vibrant and strong.

Full government advice around the virus can be found at https://www.gov.uk/coronavirus