STATEMENT REGARDING COVID-19 - Last updated 7th July
Following updated Government advice around non-essential social contact, all of Rural Arts' activities were suspended as of Monday 16th March 2020 at 5.30pm.
On Monday 23rd March 2020, Rural Arts launched RADISH - Rural Arts Daily Inspiration while Staying at Home. It's our way - while our in person services are suspended - to support people to feel connected and creative during this difficult and worrying time.
On Wednesday 6th May, Rural Arts launched our #RADISH Resource Pack - beautiful, hand-drawn art activities available for download on a 'Pay What You Can' basis.
On Wednesday 10th June, Rural Arts announced that The Courthouse will remain closed until Monday 3rd August 2020 to allow the organisation to move forward with its transformational £200,000 capital redevelopment programme.
This was announced by our Director Max May in the video below. You can read a full transcript of the video here.
Frequently Asked Questions
Last updated: 7th July 2020
Please accept our aplogies if you have not heard from us directly - our small team is largely furloughed and we had to postpone over 200 events so some individual bookers may have been ommitted from our communications by accident.
1. I have booked an event, performance or workshop via the Rural Arts' website, over the phone or in The Courthouse
We are looking forward to delivering in-person activities as soon as we can. This will not be until after Monday 3rd August 2020.
All visual arts activities that can be rescheduled have been. If you have not heard from us, please contact firstname.lastname@example.org.
We are still working on finding new dates for performances and screenings. We are grateful for your parience while we do this.
- If your activity/ies can be rescheduled…
- We will transfer your booking(s) over to this/these new dates.
- If this/these date(s) do not work for you, then we are happy to transfer the outstanding value as credit against Rural Arts activity (workshops, performances, screenings, café, shop etc.)
- If this is not feasible for you, you may request a refund.
- If your activity/ies cannot be rescheduled,
- You will be able to transfer the outstanding value as credit against any other Rural Arts activity (workshops, performances, screenings, café, shop etc.)
- If this is not feasible for you, you may request a refund.
As a small charity who anticipates significant financial turbulence over the coming period, we would ask that you allow us to transfer your booking, or give you credit, rather than requesting a refund, as this may de-stabilise us further.
If you are in a position to do so, you may wish to consider donating your booking to Rural Arts. Such donations are eligible for Gift Aid and could be worth 25% more to Rural Arts at no additional cost to you!
Until activities at The Courthouse resume, please do take advantage of #RADISH – Rural Arts Daily Inspiration while Staying at Home – which we hope will help people stay connected and creative. #RADISH includes live visual art workshops, which are free / by donation, every Wednesday and Thursday, so we do hope you can get involved. Find out more here:www.ruralarts.org/RADISH
2. My event/activity has been cancelled - what do I do?
We're very sorry that we haven't been able to reschedule all of our activities. There are four ways you can move forward:
1. Transfer to other Rural Arts' activity
Use the value of your booking towards another Rural Arts’ activity. Our new season launches 15th July 2020!
Once you’ve seen our full season of activities (15th July), email email@example.com with the name of the activity you wish to transfer the value of your previous booking/s towards
2. Keep as credit
We’ll generate a voucher for you to use on any Rural Arts’ activity, or in our café and shop, or to give as a gift!
Email firstname.lastname@example.org with the details of your booking/s to arrange for a voucher to be created for you.
3. Donate to Rural Arts
Rural Arts is a small charity and faces unprecented difficulty. If you are able, you can donate the value of your booking to Rural Arts.
Email email@example.com with the details of the booking that you wish to convert into a donation. It could be worth 25% more to Rural Arts at no cost to you if you’re a UK Tax Payer.
4. Request a refund
If none of Options 1 – 4 are viable for you, you may request a refund. Email firstname.lastname@example.org with details of your booking
Multiple requests for refunds may destabilise Rural Arts further, so we are grateful of your generosity and patience during this time.
3. I have booked a ticket to a performance in a village hall via a local promoter
We are advising Promoters to refund these tickets rather than holding the funds themselves. Please contact the Promoter directly.
4. I attend a group like FUSE, Heart and Craft, ATI or Monday Makers
4 of the 5 FUSE groups have commenced digital sessions. Please contact email@example.com for more information.
Heart & Craft attendees can receive a free fortnightly craft box, and we are curating an exhibition of the last year's work. Please contact firstname.lastname@example.org for more information.
We currently do not have any active ATI or Monday Makers sessions. Please contact email@example.com if you would like to be informed when sessions re-start.
5. I want to book a performance for my village hall
We are currently assessing when is a viable time to recommence programming performances. We will be in touch as soon as we know more.
6. I come to the cafe or your shop
Thank you so much for supporting our work as a charity through your visits to the building! The Courthouse will be closed until Monday 3rd August. We may have to reduce the capacity of our spaces or change how we serve you, depending on Government guidance. We look forward to seeing you again soon, and thank you in advance for your understanding.
7. We had a meeting room booked
Please contact firstname.lastname@example.org to discuss options.
8. I want to speak to someone
We understand this is a difficult and worrying time. It is unprecented in our almost thirty year history, and we want to support our customers and service users as much as we can. Current UK Government advice is to work from home where possible, so the Rural Arts' office telephone number will not be staffed until further notice. Please contact the staff you require using the email addresses on our Meet The Team page here.
9. How can I support Rural Arts?
Thank you so much of thinking of us during this difficult time.
Despite being a small charity, we hope to big a big impact on the communities we work with. Postponing our activities will have a significant and negative impact on our finances over months if not years. There are three main ways you can support us:
- Turn your current booking into a donation - Just let us know you'd like to do this and we will take care of the rest. If you're a UK taxpayer, your donation value will increase by 25%! Please contact email@example.com if you would like to discuss this
- Buy a Gift Voucher for use against future Rural Arts' activity - Our Gift Vouchers can be used on absolutely anything we do - from food in the cafe to a workshop for you or a loved one! Any Gift Vouchers purchased during our closure will be valid in perpetuity, meaning you've got as long as you need to use it
- Make a donation - Simple and direct, helping us to protect Rural Arts for the future
Please do consider supporting other local small businesses and charities at this time. They are vulnerable to rapid change but are so vital to making our communities vibrant and strong.
Full government advice around the virus can be found at https://www.gov.uk/coronavirus